How can we help?

Support is by email at contato@attravision.com. We reply within 2 business days (Monday to Friday, except public holidays in Brazil).

To help us solve it faster, tell us in your message:

• your device model and system version (iOS or Android);
• what you were doing when the problem happened;
• the email of your AttraVision account — the one from the Apple or Google account you sign in with.

Switched devices or reinstalled the app and PRO is gone? The subscription is tied to your store account (Apple or Google), so you can get it back:

1. Make sure the device is using the same store account you used to buy it (Apple Account or Google account).
2. Open AttraVision and go to Profile → Settings → Subscription.
3. Tap Restore purchases and wait for the confirmation.

If you see “Nothing to restore” even though your subscription is active in the store, email contato@attravision.com with your store account email and, if possible, the purchase receipt Apple or Google sent you.

The store handles billing for the subscription, so you cancel it there — not inside AttraVision, and without having to talk to anyone. Deleting the app does not cancel the subscription.

On iPhone or iPad

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Choose AttraVision and tap Cancel Subscription.

On Android

1. Open the Google Play app.
2. Tap your profile picture in the top right corner.
3. Tap Payments & subscriptions → Subscriptions.
4. Choose AttraVision and tap Cancel subscription.

After you cancel, you keep PRO until the end of the period you already paid for. After that, features require a subscription — your boards, dreams and proof stay saved in your account. Refunds follow Apple's or Google's policy; the details are in the Terms of Use.

• The 7-day free trial is only on the annual plan and is available once per store account. Apple or Google decides eligibility; if you've already used the trial, the app shows the full price.
• The subscription price is shown on screen before you confirm.
• The app reminds you 2 days before the trial ends, with a notification — the reminder only arrives if AttraVision's notifications are on.
• To avoid being charged, cancel in the store at least 24 hours before the trial ends. If you don't cancel, the first annual charge happens when the trial ends and the subscription renews every year.

To use AttraVision, you sign in with your Apple or Google account — no password to create. Your account safely keeps your boards, dreams, rituals, gratitude notes and progress.

Switched phones or reinstalled the app? Just sign in again with the same account to find everything. The exception is the affirmation recorded in your voice, which stays only on the device (see Microphone permission).

To delete your account and data, use Profile → Settings → Delete account and data — details in Delete your account.

The microphone is used in two places, and only when you tap to record:

• Affirmation in your own voice — the recording is saved only on your device;
• Describe my vision by voice — your speech is turned into text by the system's own speech recognition (Apple or Google).

If you denied the permission and want to allow it now (or want to revoke it):

• iPhone: Settings → Apps → AttraVision → Microphone (on earlier versions of iOS, Settings → AttraVision).
• Android: Settings → Apps → AttraVision → Permissions → Microphone.

Without the microphone, the rest of the app works normally — you can write your vision instead of speaking it.

In the app: Profile → Settings → Delete account and data. If you can't access the app, you can request it by email. The step-by-step guide, what gets deleted and the timelines are in Delete account.

See also the Privacy Policy and the Terms of Use.